We have vast experience of working with dental practices to help them to both structure the team to facilitate good teamwork and develop individuals in the skills of teamworking and communicating.

We have a well-proven formula - brief lectures, debates on the practice objectives and issues, enjoyable exercises to practise the skills being taught - and lots of fun and laughter! Using this formula, we can make every event different. Different lectures, different exercises and different debates, depending on the needs and wishes of each individual practice at a point in time. This is why teams who have found their seminar productive AND really enjoyed their day have been able to invite us back again, and again!

Included in our fee, we will always make a research visit to the practice, so that we can truly personalise your programme to meet your team's needs and wishes and, with the help of our sponsors, Dentsply (see below), our fees are just £795 for a full day or £495 for half a day (including vat)

"Helping Patients To Buy" is subtitled with our catch phrase - "helping patients INVEST in being ORALLY HEALTHY and PROUD TO SMILE".

Our belief is that dental teams have a RESPONSIBILITY to give their patients an INFORMED CHOICE to help them make decisions which will benefit their health and well-being. We personalise (through research) each course to the objectives and needs of the practice and teach team members how to give patients an informed choice and HELP them make up their own minds to do what is best for THEM. And, like our Teamwork Days, Helping Patients To Buy" courses are designed to be fun and motivational as well as productive.

Please call Rick Whitehead on 0151 625 4800 or send him an email if you would like to talk the possibilities through

Managing Difficult Patients is a very popular course because, among other benefits, team members ENJOY their work more! Why? Because once you have the skills of assertiveness and listening and know clever techniques to make patients more comfortable and co-operative, then your life becomes less stressful as well!

Each course is personalised to the practice objectives and priorities and, of course, the typical "types" of patient that are presenting in your practice.

Like our other courses, "Managing Difficult Patients" is available as a half or full day programme.

Please call or email Rick Whitehead for more information.

As part of our package (see "Value for Money" below) we visit each practice in advance to consult all team members in order to produce an event that is truly enjoyable, motivational and productive. Within a day we can debate issues and challenges and coach specific skills - like Assertiveness, Listening, Handling Difficult Patients, Body Language and Persuasion. Each programme is developed individually to meet the needs and wishes of a practice team at a point in time. To receive our colour brochure, please call Rick Whitehead on 0151 625 4800 - or email him.

Thanks to the sponsorship of Dentsply we can offer all our courses for dental practice teams at affordable prices which include:- a research visit to the practice to ensure full PERSONALISATION of the programme to meet your needs; presenting your course; vat and verifiable CPD.

We will also research as necessary the venue of your choice - ideally a comfortable hotel with nice gardens or grounds that is, of course, convenient for team members.

A personalised TEAMBUILDING, or "Helping Patients To Buy" course, or “Managing Difficult Patients Course - OR “mix and match” between the three subjects - £795 for a full day or £495 for half a day.

Dentsply have exclusively sponsored all Impetus Training services to the dental profession since 1994. Their support has not only enabled us to offer competitive rates but has also helped us understand the needs of the dentist.

Dentsply offer a range of high quality Continuing Education courses featuring top speakers in all disciplines. Courses are designed to be enjoyable as well as instructional, with many being hands-on, and attendance qualifies for CPD points. For a full listing of all courses, plus their latest product innovations and promotions, please visit the Dentsply web site

Many dentists and practice managers have attended the Leadership Millionaire course over the years and have benefited from mixing with delegates from other industries and professions. Indeed Rob Tennet, who runs the Cadbury Dental Practice in Bourneville and another one in Birmingham, and attended a Leadership Millionaire course in 2005, got so much out of discussing his business problems and opportunities with other delegates that he attended another one in 2006!

Please visit our "Leadership" page for a full description of the course. But IGNORE THE PRICES because, thanks to the generous sponsorship of Dentsply we can offer places to the dental profession FOR HALF PRICE - ie just £375 for 3 nights and 3 days.

Impetus Training Section 63 Seminars, delivered by Rick Whitehead, are designed to be enjoyable and informative while delivering practical guidelines for application of the principles in the dental practice. Rick works closely with tutors to ensure each course is personalised to the needs of delegates. The detail of the final programme for each course isn't finalised until approximately two weeks before each event, once the numbers and profiles of those attending is known. Rick is also flexible on the day - inviting debates on specific issues delegates may have. Thus every effort is made to ensure that delegates take away PRACTICAL ideas to increase practice productivity.

Courses Rick offers are:

"LEADERSHIP IN THE DENTAL PRACTICE" - "TEAMWORK IN THE DENTAL PRACTICE" - "HELPING PATIENTS TO BUY" "MANAGING DIFFICULT PATIENTS" - or a combination of the subjects - depending on the demand in a particular postgrad centre.

Tutors please contact Rick for full details and to book dates.

To introduce VDPs to their responsibilities as both leaders and team members in the dental practice, we have contributed to conferences and meetings all over the UK. VT Advisers please contact us for our special rates.

We deliver training designed to be functional AND fun. For more information, please telephone Rick Whitehead on 0151 625 4800 - or e-mail him