Specialised Sales Training
Selling to the Gatekeeper
It is no use being a brilliant salesperson if you can't get to see your potential customers! This workshop concentrates on how salespeople should "sell to" receptionists, PAs, secretaries, assistants, etc.
Each workshop is personalised to the needs and roles of delegates and could include, depending on their roles, face-to-face, or over the telephone, making appointments (for yourself or others) or trying to "get in" there and then to see your target - or a combination of all these.
personalised to the needs of each client
and the roles of their salespeople
Bespoke Specialised Workshops
Each workshop can be of one or two days duration, depending on the numbers of delegates and the intensity of training required. We research by consulting client management and, ideally, spending time with a sample of the people to be trained.
Customer Service
Selling over the Telephone
We classify Customer Service under SALES Training because we believe that selling, or "helping customers buy", or influencing people positively in any way, is the major role of anybody who has regular contact with customers or potential customers.
We have helped customer service people in a wide variety of roles - egs: the Help Desk or the Field Service Engineer.
The definition of a "customer" could, of course, be a patient, or a guest, or a client, etc, depending on the organisation - and could also be the internal customer.
We offer one-on-one coaching by the hour, or half or one day workshops - always practical rather than theoretical.
Whose Job is it to Sell?
This one day workshop is a must if you have people in any role or department who have regular contact with customers, whether it be over the phone, in writing or email, or face-to-face.
With the advent of the mobile phone, more and more salespeople in many different roles NEED what this course offers - the psychologies and golden rules of using the telephone in busines - plus the applications relevant to the people being trained - eg: telephoning for appointments.
Selling at Exhibitions
The techniques and disciplines of selling on an exhibition stand are different from those required when visiting customers. So this one day workshop is a must for "ordinary" salespeople as well as people in other roles who are drafted in to help.
Teambuilding for Sales Teams
Salespeople in general like to be competitive. So give them the opportunity to have a "Raft Race" or build the highest "Balloonpole", for example, and they will love it!
We synchronise sales training with teambuilding by selecting, adapting or writing teamwork tasks that require the relevant skills prioritised via research - egs: listening, questioning, negotiating, persuading, presenting, lateral and creative thinking, time management, problem solving.
“Completely different from all the other sales training I have experienced, yet somehow more relevant - and tremendous fun!” - Leigh Spamer, Sales Specialist, Dentsply Limited - pictured right, leading the way!
It clarifies the "power" they have (for better or for worse!) to influence customers and
provides common sense golden rules
on how to empathise and interact
with them. Each workshop is
personalised to the roles
of delegates
Delegates not only learn more from Impetus Sales Training, they ENJOY IT and talk about the experience for years!
Training TO WIN
- since 1985
